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Job Opportunities
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Join Our Team at Friendship House
At Friendship House, we believe in the power of community, compassion, and connection. We are always looking for passionate individuals who want to make a difference in the lives of our neighbors facing homelessness, houselessness, and displacement. If you’re committed to equity, dignity, and service, we invite you to explore our current job openings and become part of a team that puts love into action every day.
Current Opportunities
Empowerment Center Case Manager
[Job Title]: Wilmington Empowerment Center Case Manager
[Location]: 720 N. Orange St., Wilmington, DE 19801
[Role Type]: Full-time
[Remote/In-Office Policy]: On-site
Salary: Based on Experience
About Friendship House: FH is a 501c3 nonprofit whose mission is to unite people facing homelessness with loving, supportive communities they can call home. For more than 35 years, Friendship House has served the Delaware community with the support of volunteers, donors, faith, and community partners. At FH, we strive to ensure every person is ultimately connected to a loving, supportive community, and this outlook extends to our workplace.
Job Description: The Empowerment Center Case Manager plays a pivotal role in supporting individuals experiencing homelessness by providing comprehensive case management services. This position involves assessing clients’ needs, developing personalized service plans, and connecting them with essential resources to promote self-sufficiency and well-being.
Duties & Responsibilities:
Hospitality
- Treat all clients with respect, inclusivity, and dignity.
- Ensure that clients adhere to established rules and that their needs are met.
- Welcome and introduce yourself to new clients, explaining the services offered by the center.
- Engage in meaningful conversations to build professional rapport with clients.
- Assist clients in making hot and cold drinks as needed.
- Ensure clients are using permitted areas in the center.
Case Work
- Conduct comprehensive intakes to gather personal information and identify client needs; accurately enter information into the database.
- Develop and perform assessments to better understand the client’s situation and future goals.
- Offer consultations and planning sessions, suggesting actionable pathways and setting goals with clients.
- Provide ongoing support through follow-up meetings and periodic check-ins.
- Assess financial needs and housing situations, providing guidance on available resources and referrals for financial assistance and housing programs.
- Assist clients in accessing services such as job searching, resume building, and obtaining necessary identification documents (IDs, birth certificates, Social Security cards).
- Document all client interactions promptly and accurately in the database to ensure continuity of care.
Housekeeping
- Maintain a clean and organized workspace at the end of each shift, restocking supplies as needed.
- Perform daily cleaning tasks, including vacuuming/sweeping floors, wiping down surfaces, and maintaining the cleanliness of bathrooms and communal areas.
- Ensure thorough cleaning of kitchen/kitchenette areas, if applicable.
- Dispose of trash and ensure all areas are locked and secure at the end of the day.
Collaboration and Teamwork
- Provide support and knowledge sharing with co-workers regarding ongoing casework.
- Collaborate with colleagues to seek feedback and suggestions on client cases.
- Actively participate in staff meetings and contribute positively to discussions.
- Ensure that new volunteers are welcomed and oriented to their roles and responsibilities.
- Support and mentor interns in their learning and professional development.
Shared Workplace Responsibilities
Every Friendship House employee contributes to creating an environment where people are welcomed with dignity and treated with respect. Regardless of position, all staff share responsibility for maintaining safe, clean, and welcoming spaces for program participants, volunteers, coworkers, and community partners.
This includes:
- Maintaining organized workspaces and common areas.
- Assisting with routine cleaning and replenishing supplies throughout the day. ● Helping create a hospitable environment where every participant feels welcomed and respected.
- Supporting coworkers during busy periods and contributing to a collaborative team culture.
- Demonstrating flexibility as organizational needs evolve.
Required Skills & Experience
- Relevant experience may be considered in lieu of a degree.
- Proven experience in case management or direct service roles
- Strong verbal and written communication skills.
- Ability to establish and maintain professional boundaries while providing compassionate support.
- Familiarity with local resources for housing, financial assistance, and employment services.
- Proficient in using databases and computer software for documentation and reporting.
- High level of patience, compassion, and empathy toward clients.
- Strong work ethic and ability to maintain professionalism in challenging situations.
- Excellent organizational skills and attention to detail.
- Ability to work collaboratively with diverse teams, staff, volunteers, and clients.
Nice-to-Haves:
- Certifications in trauma-informed care, mental health first aid, and substance abuse counseling
Education
- High School Diploma
- A Bachelor’s degree in social work, psychology, sociology, or a related field is preferred
Pay & Benefits Summary:
- Salary based on experience
- Health insurance
- Dental insurance
- Vision insurance
- Paid Time Off
- 401(K)
Clothing Bank Manager
[Job Title]: Clothing Bank Manager
[Location]: 1603 Jessup St, Wilmington, DE 19802
[Role Type]: Full-time
[Remote/In-Office Policy]: On-site
Salary: Based on Experience
About Friendship House: FH is a 501c3 nonprofit whose mission is to unite people facing homelessness with loving, supportive communities they can call home. For more than 35 years, Friendship House has served the Delaware community with the support of volunteers, donors, faith, and community partners. At FH, we strive to ensure every person is ultimately connected to a loving, supportive community, and this outlook extends to our workplace.
Program Description: The Friendship House Clothing Bank is a community program that serves multiple purposes:
- Distributes high-quality clothing and essential items to individuals and families in need across Delaware.
- Provides workforce development and entry-level employment opportunities for individuals rebuilding their lives.
- Creates meaningful volunteer opportunities that allow the community to directly support neighbors experiencing hardship.
The Clothing Bank is both a service hub and a learning environment, supporting individuals in recovery and those working toward greater stability and employment readiness.
Position Description: The Clothing Bank Manager oversees the overall operations, programs, and community partnerships of the Friendship House Clothing Bank. This role is responsible for ensuring the Clothing Bank functions as an effective community resource while also serving as a supportive workforce development environment.
Primary Responsibilities:
Warehouse & Operations Management
Oversee the daily operations of the Clothing Bank warehouse, including:
- Ensuring an organized, efficient, and welcoming environment.
- Clothing intake, sorting, storage, and distribution
- Oversight and support to School Apparel Program
- Inventory tracking and quality control
- Volunteer engagement and task coordination
- Maintain a clean, safe, orderly, and functional warehouse and work environment in compliance with organizational policies and applicable safety requirements.
Ensure the facility, cargo van, and equipment are well-maintained, safe, and compliant with regulations.
Support efficient workflows to manage high volumes of donations and distributions.
Supervision/Staff Development
- Provide day-to-day supervision, direction, coaching, and support to Clothing Bank staff and Workforce Development Program participants assigned to the Clothing Bank.
- Establish clear work expectations, schedules, responsibilities, and performance standards for supervised staff and participants.
- Oversee training of Workforce Development Participants in Clothing Bank operations, including customer service, workplace expectations, inventory management, and other duties relevant to their assigned responsibilities.
- Conduct regular check-ins with staff and Workforce Development Participants and provide ongoing feedback to promote skill development, accountability, and successful job performance.
- Support a positive, inclusive, and professional work environment that encourages learning, teamwork, and employee development.
- Document and communicate performance-related observations or concerns in accordance with organizational policies and procedures.
- Collaborate with the Workforce Development Coordinator and Case Management staff as needed to support participants’ workplace success, while maintaining clear boundaries regarding program administration and HR responsibilities.
Community Engagement & Partnerships
Work with the Volunteer Coordinator and Advancement team to develop and maintain relationships with volunteer groups, community organizations, donors, and corporate partners.
Administration & Reporting
Track and report key program metrics, including:
- Clothing distribution totals
- School Apparel Program
- Workforce Development benchmarks
- Volunteer engagement
Maintain accurate program documentation
Identify and resolve trends negatively impacting the effectiveness of the Clothing Bank.
Perform administrative and other duties necessary for the operation of the Clothing Bank.
Shared Workplace Responsibilities
Every Friendship House employee contributes to creating an environment where people are welcomed with dignity and treated with respect. Regardless of position, all staff share responsibility for maintaining safe, clean, and welcoming spaces for program participants, volunteers, coworkers, and community partners.
This includes:
- Maintaining organized workspaces and common areas.
- Assisting with routine cleaning and replenishing supplies throughout the day. ● Helping create a hospitable environment where every participant feels welcomed and respected.
- Supporting coworkers during busy periods and contributing to a collaborative team culture.
- Demonstrating flexibility as organizational needs evolve.
Required Skills & Experience
- Strong organizational and operational management skills
- Experience supervising staff, volunteers, or program participants
- Experience working with vulnerable populations
- Strong communication and interpersonal skills
- Ability to respond effectively in challenging or crisis situations
- Commitment to dignity, equity, and supportive service delivery
- Comfortable working in a warehouse environment including prolonged standing and lifting up to 20 pounds.
- Valid driver’s license and ability to drive a cargo van as needed.
Qualifications:
- Experience in nonprofit program management
- Experience in working in or managing warehouse operations
- Experience with workforce development or job training programs
- Knowledge of trauma-informed care
- Mental Health First Aid or similar training
- Familiarity with inventory systems, Google Workspace, or CRM platforms
- Bachelor’s degree in social work, sociology, psychology, nonprofit management, or related field preferred.
Pay & Benefits Summary:
- Salary based on experience
- Health insurance
- Dental insurance
- Vision insurance
- Paid Time Off
- 401(K)
Empowerment Coordinator
[Job Title]: Empowerment Coordinator
[Location]: Empowerment Center
[Role Type]: Full-time
[Remote/In-Office Policy]: On-site
Salary: Based on Experience
About Friendship House: FH is a 501c3 nonprofit whose mission is to unite people facing homelessness with loving, supportive communities they can call home. For more than 35 years, Friendship House has served the Delaware community with the support of volunteers, donors, faith, and community partners. At FH, we strive to ensure every person is ultimately connected to a loving, supportive community, and this outlook extends to our workplace.
Job Description: Empowerment Coordinators work with program participants to identify strengths, overcome barriers, and connect with the resources and opportunities that support lasting stability. They create a welcoming environment where participants are heard, respected, and empowered to take meaningful next steps.
Primary Responsibilities:
Participant Engagement
Welcome walk-in participants and scheduled appointments.
Build professional relationships grounded in dignity, respect, and trust.
Help participants understand Friendship House services and available resources.
Maintain a safe, welcoming, and inclusive environment.
Assessment & Planning
Conduct comprehensive participant assessments.
Identify immediate concerns and longer-term barriers.
Develop individualized action plans.
Assist participants in identifying realistic goals and next steps.
Resource Coordination
Connect participants with housing resources, employment supports, identification
services, public benefits, healthcare, recovery services, and other community resources.Coordinate referrals both internally and externally.
Assist participants in accessing online applications and required documentation.
Documentation & Accountability
Maintain timely and accurate case documentation.
Protect participant confidentiality.
Monitor progress and adjust plans as appropriate.
Team Collaboration
Coordinate with Outreach Coordinators, Case Managers, volunteers, interns, and
community partners.Participate in team meetings and case consultations.
Shared Workplace Responsibilities
Every Friendship House employee contributes to creating an environment where people are welcomed with dignity and treated with respect. Regardless of position, all staff share responsibility for maintaining safe, clean, and welcoming spaces for program participants, volunteers, coworkers, and community partners.
This includes:
- Maintaining organized workspaces and common areas.
- Assisting with routine cleaning and replenishing supplies throughout the day. ● Helping create a hospitable environment where every participant feels welcomed and respected.
- Supporting coworkers during busy periods and contributing to a collaborative team culture.
- Demonstrating flexibility as organizational needs evolve.
Qualifications:
Associate’s or Bachelor’s degree in social work, psychology, or a related field preferred, or equivalent experience.
Strong interpersonal and communication skills, with a focus on client engagement.
Ability to work collaboratively in a team-oriented environment.
Proficient in data entry and familiarity with database management preferred.
Knowledge of job search skills, resume writing, and interview preparation is desirable.
Compassionate, organized, and detail-oriented with a strong commitment to confidentiality.
- Pay & Benefits Summary:
- Salary based on experience
- Health insurance
- Dental insurance
- Vision insurance
- Paid Time Off
- 401(K)
Internship
At Friendship House, our internship program offers a meaningful opportunity for individuals to engage directly with our mission of walking with individuals and families experiencing homelessness, houselessness, or searching for a place to belong. Interns become an integral part of our community, contributing to programs that provide essential services, advocacy, and empowerment.
Interns will gain hands-on experience in areas such as direct service, case management support, nonprofit operations, community engagement, and outreach. Our internships are ideal for students and emerging professionals who are passionate about social justice, community development, and transformative care.
Whether supporting our Empowerment Centers, Clothing Bank, Housing Program, or administrative teams, interns will build skills in communication, teamwork, and nonprofit service—all while making a tangible difference in the lives of our neighbors.
Volunteer
Volunteers are the heart of Friendship House. Every day, compassionate individuals join us in walking alongside those facing homelessness, houselessness, or searching for a place to belong. Whether you’re sorting clothing, preparing meals, mentoring, or offering a listening ear, your time and energy help create a community of dignity, support, and hope.
With a variety of volunteer opportunities across our programs, including our Empowerment Centers, Clothing Bank, Sunday Breakfast, Code Purple shelters, and more, there is a place for everyone to serve. We welcome individuals, families, faith groups, schools, and corporate teams who want to make a difference in the lives of our neighbors.
When you volunteer at Friendship House, you are not just giving back. You are joining a movement of radical hospitality and shared humanity.
Friendship House is an Equal Employment Opportunity
FH has a long standing record of nondiscrimination in employment and opportunity because of race, color, religion, creed, national origin, ancestry, disability, gender, sexual orientation, age, veteran, or draft status. We comply with all the relevant and applicable provisions of the Americans with Disabilities Act (“ADA”). FH will not discriminate against any qualified employee or job applicant with respect to any terms, privileges, or conditions of employment because of a person’s physical or mental disability.