Friendship House has provided case management services to people in Delaware for over 35 years. While our case management services include helping people obtain their birth certificates and IDs, providing financial assistance for outstanding utility bills, or walking with someone searching for an apartment, we offer so much more. Throughout all of our programs, case management is sprinkled into everything we do. We take a holistic approach by providing loving support for people experiencing homelessness and houselessness in Delaware working towards a goal. We value assisting folks on their own journey, helping them navigate to where they want to be, while not dictating or setting expectations on where they should be heading. We often describe our case managers as sitting in the passenger seat while those utilizing our services drive the car. The driver has chosen the destination and is in control of getting themselves there. We will help identify obstacles in their way of reaching this destination, make suggestions for overcoming them and help move barriers in the way or coach them through navigating these barriers. It is important to us people have the opportunity to remain in control of their lives while we provide unconditional, loving support.
Case management is seen through all our programs. In our Transitional Housing program, staff provide intensive case management to residents as they navigate where to go after experiencing homelessness and often houselessness. Our Empowerment Centers’ staff utilize case management to meet people where they are, listen to where they would like to go, help them navigate the system, and relieve barriers. Our Clothing Bank provides clothing orders to the community as well as case management to the women in our Creating Excellent Outcomes (CEO) program, a life-skills and job training program as they exit incarceration. While our case managers provide services, we also offer support, hospitality, and friendship to everyone who comes to us, and value hearing their story.
Friendship House provides loving support to everyone. We’re here to walk with people on their journey, not to close the door on them. We are their loving, supportive community. We are a place they can call home.